'Communication And Interpersonal Skills'

Effective People Skills is a suite of eight 1-hour workshops that cover every conceivable type of conflict that occurs in your workplace, as well as related topics. Most important, it teaches your employees essential skills for resolving conflicts, enhancing collaboration and productivity, and infusing a spirit of teamwork and respect at your company.

Each workshop features an information-rich participant's workbook and an engaging video that dramatizes a particular type of conflict and models an ideal response. The eight modules can be used individually or together, enabling you to tailor content to the unique needs of your organization.

The Effective People Skills Suite

Determining the Right Response to Conflict (1-hour workshop with video) Conflict with others is an unavoidable part of the workplace. Knowing that there are four types of conflict (covert/passiveaggressive, covert-passive, overt-aggressive, and overt-assertive) and that there are four powerful strategies individuals can use in each of these situations empowers all of your employees to turn difficult encounters into productive situations.

Handling Overt Conflict (1-hour workshop with video) Dealing with hot-tempered individuals tests the mettle of even your most poised employee. Handling Overt Conflict teaches every member of your team to stay calm and to develop constructive dialogs with individuals at your firm who are notorious for being difficult - a great way to enhance productivity and bring peace to the office!

Handling Covert Conflict (1-hour workshop with video) What's the best way to approach individuals who don't air their grievances in public, but instead, internalize it and undermine the workplace in subtle ways? Handling Covert Conflict teaches your team how to draw out the hidden issues and concerns of disgruntled employees so that everyone can perform at their peak.

The Aikido Approach to Conflict (1-hour workshop with video) The non-violent martial art of aikido has won the accolades of leading thinkers because it enables participants to view conflict from a radically different perspective - one that allows individuals to resolve differences in a harmonious, noncompetitive, and productive manner. Now you can give your workforce these same powerful tools for use in their day-to-day workplace interactions.

Working Collaboratively (1-hour workshop with video) Much has been said about the importance of collaboration in the global economy, yet far too many employees still think of their areas of responsibilities as personal fiefdoms. Working Collaboratively teaches your staff the fundamentals of collaboration - the art of working together artfully, skillfully, and creatively - which is a powerful way to enhance the productivity of your workforce.

Listening (1-hour workshop with video) It's an old adage that listening is one of the most difficult skills to learn. It's a fact that poor listening skills result in lost opportunities, frustrated workers, and unnecessary mistakes. Listening teaches participants the four steps needed to be a good listener (releasing, attending, amplifying, and reflecting) and how everyone benefits by giving their fellow workers their ear.

Asserting (1-hour workshop with video) Employees who lack the confidence to assert themselves in the workplace deprive your company of innovative ideas and valuable feedback, and they eventually end up frustrated and discontented with their jobs. Asserting helps these individuals to develop the skills they need to express ideas and goals that can make a difference at your company and to find greater satisfaction in their careers.

Giving and Receiving Feedback (1-hour workshop with video) For us to grow personally and professionally, we must be able to give and receive feedback, yet few individuals know how to do this in a nonthreatening and productive manner. Giving and Receiving Feedback teaches your team how to use these two critical skills to help themselves and their associates become what they want to be.

Effective People Skills Training Package Includes:

• Effective People Skills Video (50 Minutes in 8 Segments)
• Effective People Skills Book, 124 pages
• Facilitator Guide

Purchase Series - DVDs / $800

Purchase one DVD segment / $150

For a free preview email your information and request to: service@humanext.com

Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization.

Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.

Whether your organization already has a policy on toxic talk or you're just beginning to look at the effects damaging communication has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.

Using three open-ended scenarios (two videos and one audio), the training design focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. The activities also help participants understand the different perceptions of those involved in toxic talk and how others are affected by this behavior.

Program includes: DVD (9 minutes), Facilitator Guide and PowerPoint Presentation with Listening Case Study (2.10 minutes).

Purchase DVD $495.00

Rent DVD for 5 business days $250.00

The Hidden Communication Skill That Will Make Your Next Team Meeting More Productive - With John O'Hurley

We understand that speaking clearly, using proper listening skills, and knowing the importance of non-verbal cues all play vital roles in clear communication between people in organizations. Surprisingly, the impact of questions, and how to ask them properly, remain an unacknowledged part of the training curriculum. This sprightly and to-the-point video addresses that shortfall.

Driving home the lessons is John O'Hurley, best known as J. Peterman on the Seinfeld series. His unique persona helps deliver these important learning points:

1. Appreciate how learning to ask positive question can improve team effectiveness.
2. Recognize that asking questions is a communications skill, just like speaking clearly or listening effectively.
3. Develop the ability to use inflection, phrasing, and timing to ask positive questions.

This intriguing, involving, and entertaining video will improve:

• Team Effectiveness
• Communication Skills
• Productivity In Meetings

How To Ask Positive Questions is designed to be used during team training sessions devoted to productivity and communication skills, or before a meeting starts. By increasing the questioning ability of employees, the video's benefits extend beyond team impact. Employees who can properly ask questions will deal better with all colleagues throughout the entire organization. Additionally, communication with both external and internal customers will improve. Entertaining, motivational, and informative, How To Ask Positive Questions is a skill-building, consciousness-raising video that will energize your teams to perform at higher levels.

Target Audience All employees. DVD (Running time: 12 minutes) / 32-page Leader's Guide with Two Lesson Plans

5 Day DVD Rental for $295.00

Purchase DVD for $495.00

Dialogue has been around for centuries. The ancient Greeks practiced it. Successful families use it all the time. So do governments, businesses, armies, and other groups of people that need to better understand each other. Dialogue is how you communicate when you're having trouble communicating. Who among us hasn't found ourselves in that situation more than once?

We don't normally think much about how we'll communicate. In most cases we simply open our mouths and hope the right words come out. Sometimes they do. However, the workplace has been changing dramatically over the past few decades. Women have entered careers where they had traditionally not been welcome. People from different races, religions or ethnic groups that rarely interacted in the past now work side by side. Gay employees are more visible at work. Laws against discrimination have opened doors for many. Huge populations have migrated around the globe. Corporations have become multinational.

The result is that we now have to communicate with a broader, more diverse range of people. These folks don't always do things, see things, or express themselves in the same ways that we do. It's very easy for misunderstandings, suspicions, stereotypes, or hidden assumptions to color our relationships. The results are often negative and at times disastrous for teams trying to work productively together. What worked for us before may no longer be sufficient. We will have to expand our communication skills to be understood and make sure we understand. That's where dialogue comes in.

The 6 Basic Rules for Dialogue:

• Be open and suspend judgment - don't disparage other points of view.
• Keep dialogue and decision-making separate - dialogue precedes decision-making, negotiation or action.
• Speak for yourself, not as a representative, and treat all participants as peers.
• Listen with empathy - acknowledging you have heard others and that you care.
• Look for common ground - identifying areas where you agree.
• Search for and disclose hidden assumptions - especially in yourself.

See the new training video series "Dialogue. Now You're Talking" produced by Robert Rosell, below. Free preview..

Dialogue: Now You're Talking Series consists of four video-based training programs:

1. Communicating in a Diverse World.

Overview. What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise.

2. Dialogue for Cultural Understanding.

We apply the skills of dialogue outlined in Program 1 to challenges faced in culturally diverse work environments. We see a dramatization that demonstrates how dialogue can be used to open communication, uncover hidden assumptions, break down stereotypes and facilitate more productive relationships.

3. Dialogue between Genders.

A dramatized dialogue shows us how the skills we learned in Program 1 can be used to overcome misunderstandings, break down gender stereotypes and improve communications between men and women at work.

4. Dialogue among Generations.

We demonstrate how the skills of dialogue can be used to bridge the personal and professional style differences that exist between employees of different ages. We uncover how divergent personal and world views common to people of different generations can lead to misunderstandings and distrust and how dialogue can help overcome age barriers and build more productive workplace relationships.

Support materials include a comprehensive facilitation guide, reproducible handouts, pre- and post-assessments, and PowerPoint slides for classroom presentation.

Purchase any two programs For $1062.50

Purchase any three programs For $1462.50

Purchase all four programs for $1875.00

Rent any one program of the above four $295.00

For a Free Preview of this video program email your request with your information to: service@humanext.com